What is a competency model?

What is a competency model?

• A. A plan for merging companies.
• B. The list of policies for compliance.
• C. The list of behaviors, skills, and knowledge needed to do well in a job.
• D. A formula for calculating compensation.

Answer: (C)

A competency model identifies the behaviors, skills, knowledge, and personal attributes that predict success in a specific job. It describes what good performance looks like in observable terms, often with different levels of proficiency, and is used to guide hiring, development, and performance management. For example, in a customer support role, the model might include competencies such as clear communication, problem-solving, empathy, and product knowledge, with criteria to rate whether an employee demonstrates each at the expected level. This helps ensure the organization evaluates people against the same standards, beyond just the tasks listed in a job description. It is not about merging organizations, policies, or compensation calculations.

A competency model identifies the behaviors, skills, knowledge, and personal attributes that predict success in a specific job. It describes what good performance looks like in observable terms, often with different levels of proficiency, and is used to guide hiring, development, and performance management. For example, in a customer support role, the model might include competencies such as clear communication, problem-solving, empathy, and product knowledge, with criteria to rate whether an employee demonstrates each at the expected level. This helps ensure the organization evaluates people against the same standards, beyond just the tasks listed in a job description. It is not about merging organizations, policies, or compensation calculations.